We offer a wide range including:

• Phones, tablets and laptops
• TVs and electronics
• Speakers and audio equipment
• Gaming consoles and accessories
• Home appliances & home décor
• Watches, jewellery and sunglasses
• Perfumes, cosmetics and beauty products
• Fashion, shoes and accessories
• Baby and children's products

Can't find what you're looking for? Ask us to source it for you.

Mtunda sources products from different markets and suppliers, including Dubai/UAE and other international markets. We work with reliable suppliers and retailers to ensure quality.

For products sourced specifically from Dubai, we can check availability and provide you with a confirmed price before you decide to proceed.

Kampala Plaza, Shop F3, Kampala Road, Kampala, Uganda.

You can also shop online at Mtunda.ug anytime.

You can order in three ways:

• Online: Shop directly at Mtunda.ug
• WhatsApp: Send us the product name, photo, screenshot or link
• In-store: Visit us at Kampala Plaza, Shop F3

Yes. Send us the product link, screenshot, photo, name or description via WhatsApp. We'll check sourcing options — especially from Dubai — and give you the complete price before you decide.

No. Mtunda can help you source products from Dubai and arrange delivery to Uganda. Simply send us what you want and we'll handle the rest.

Yes. Send us the product link from Amazon UAE or another site and we'll check if we can source it. Note that external-platform orders have different terms:

• Full payment is required before the order is placed
• Delivery may take 1–2 weeks or longer
• Not covered by Mtunda's normal warranty or return arrangements
• You are responsible for selecting the correct product — review specs and reviews carefully

We will explain all applicable terms before proceeding.

Yes. This is one of the services Mtunda provides. Send us a product link, screenshot, photo, name or description and we'll check whether we can source it and give you the complete price before you decide.

Standard (Kampala): Same day or next day. Orders placed before midday can generally be processed for same-day delivery.

Express (Kampala): Available at an additional charge.

For imported or specially sourced products, delivery time depends on availability and international shipping. We will advise you of the expected timeline before proceeding.

Standard delivery (Kampala): UGX 5,000

Express delivery (Kampala): UGX 10,000

For deliveries outside Kampala, the cost depends on the destination and method. Our team will contact you with the applicable charge before dispatch.

Yes. We can arrange delivery to other parts of Uganda using courier companies, buses or taxis depending on the destination. Our team will discuss the available options and cost with you.

• Mobile Money
• Cash on Delivery (eligible store products only)
• Card / payment options at checkout

For imported products, the required deposit must be paid before we place the order. For Amazon and external-platform purchases, full payment is required upfront.

Yes, but only for products available at our store. If you are buying an available store product, you can pay when your order is delivered.

Imported products are sourced specifically for you and ordered internationally after you confirm. The deposit confirms your order and protects both you and Mtunda from cancellations after the product has already been ordered.

Payment terms will be communicated and confirmed before we proceed.

Once your payment and order are confirmed, Mtunda proceeds with sourcing the product. We'll keep you updated on the order and shipment. When the product arrives in Uganda, you'll be contacted to arrange delivery or collection and pay the remaining balance.

Imported products are ordered specifically at your request, so cancellations may be subject to our return, refund and restocking terms. Please review our Return, Refund & Warranty Policy before placing an imported order.

Once your imported product arrives, you have a two-week grace period to collect and complete payment. Mtunda will send reminders.

If not collected within the applicable period, the product may be placed back on sale. Where a deposit refund applies, a 15% restocking fee may be deducted, subject to the product being resold.

No — unless the return falls under a wrong item, manufacturer defect, or damage during delivery. Returns are accepted within 7 days of purchase where the product meets our return conditions. Restocking fees may apply.

Please read our Return, Refund & Warranty Policy before returning an item.

An item may qualify for return or replacement if:

• The wrong product, colour, size or specification was delivered
• The product was damaged during delivery
• The product has a manufacturing defect or does not work
• Parts are missing
• The product is materially different from what was ordered

Warranty availability depends on the product and manufacturer. Where a manufacturer's warranty applies, Mtunda can help facilitate the process.

Warranty generally covers manufacturing defects and does not cover damage from misuse, dropping, or physical damage. Warranty service may take time as the product may need to be repaired or replaced by the manufacturer.

WhatsApp / Phone:
+256 778 251 683  |  +256 752 081 917  |  +256 768 587 488

Email: customerservice@mtunda.ug

Hours: Monday – Saturday, 8:00 AM – 6:00 PM. Sunday closed (exceptions may apply).

All policies are available on Mtunda.ug. We recommend reading the applicable policy before placing an order, especially for imported products and external-platform purchases.