Effective date: 16 October 2026

1. Where we deliver

MTUNDA Uganda offers delivery within Kampala metropolitan area and can arrange delivery to other locations in Uganda, subject to availability, carrier coverage and customer agreement. Collection is available at Kampala Plaza, Shop F3, Kampala Road, Kampala.

3. Local delivery timing

For products already available at our Kampala store, MTUNDA generally dispatches confirmed orders promptly. Orders placed before 12:00 noon are normally eligible for same-day delivery. Afternoon orders may also be delivered the same day when the destination is nearby and our delivery team has capacity; same-day delivery after noon is not guaranteed. MTUNDA closes at 7:00 p.m. and begins end-of-day balancing around 6:00 p.m., so some afternoon orders will be scheduled for the next working day. Customer service will confirm whether same-day service is possible. Standard Kampala delivery is UGX 5,000; express Kampala delivery is UGX 10,000, where available. These arrangements apply only to stock already in Uganda, not products being sourced internationally.

4. Outside Kampala

For delivery outside Kampala, customer service will contact the customer to explain available delivery options and any additional charge before shipment. The customer must agree to the delivery method and cost. MTUNDA may use courier companies or other agreed transport providers where suitable. Tracking or handover details will be shared when available.

5. Orders sourced from Dubai

Products sourced from Dubai typically take approximately 3–5 working days for international movement and local coordination, subject to supplier readiness, customs, transport and other delays. This estimate is not a guarantee that every item reaches the customer within five working days. MTUNDA will advise the customer of the order-specific estimate and notify them of significant changes. Same-day Kampala delivery does not apply to items that have not yet arrived in Uganda.

6. Customer-requested purchases from external retailers

Purchases requested from Amazon, Noon, SHEIN or other external retailers may take longer than standard Dubai-sourced orders. Depending on retailer dispatch, origin country, Dubai transit and customs, these orders may take 1–2 weeks or longer. MTUNDA will communicate an estimate and important delays. Full prepayment is required before placing these special orders, as set out in the Terms & Conditions.

7. Payments for imported orders

For eligible ordinary imported MTUNDA orders, customers may pay a 50% deposit or 100% upfront. Any remaining balance is payable upon delivery or collection as agreed. Special purchases from external third-party websites require full prepayment. Cash on delivery is available only for orders and locations approved by MTUNDA; it should not be assumed for every imported order.

8. Arrival notice and collection

When an imported order is ready, MTUNDA will notify the customer. Customers have 14 days from notification to collect their item or arrange completion of payment and delivery. MTUNDA will provide a final reminder. Where an eligible imported order remains uncollected, the conditional 15% restocking charge and resale/refund provisions of the revised Terms & Conditions apply. If the customer completes payment and collection before resale, the restocking charge does not apply.

9. Delivery delays and missed commitments

MTUNDA will notify customers of significant delays and work to resolve them. If MTUNDA misses a specifically agreed delivery deadline without notice or an agreed extension, the customer may request a full refund without a restocking fee under the revised Terms & Conditions, subject to applicable rights.

10. Damage, loss and delivery issues

Customers should report missing, damaged, incorrect or incomplete deliveries promptly, ideally within the seven-day initial reporting period in the Returns, Warranty & Refund Policy. MTUNDA will investigate with the delivery provider and arrange the appropriate remedy. Agreeing to a third-party carrier does not automatically remove customers’ legal rights or MTUNDA’s applicable responsibilities.